Ghosting: What to Do if a Client Becomes Unresponsive

Unfortunately, things come up. And our app users are no less immune to the 180’s of life than the rest of us. So while it’s definitely a bummer if your client all of a sudden goes A.W.O.L., know that we’re here to help get you through it.

Here’s what to do when a client becomes unresponsive:

 1. Reach out: Maybe your client was super responsive and then all of a sudden took a hiatus from communication. It happens—but before you begin to worry about where they ran off to, keep in mind that all they might need is a friendly reminder to get back in touch. We recommend reaching out to prompt your client and giving them 24 hours to respond. Users receive notifications via email and through the app, so ideally they’ll get your message shortly. If 24 hours goes by and they’re still MIA, it’s time to…

 2. Let us know: Email us at support@vidmob.com with the name of the project and the client’s name, and we’ll reach out to the client on your behalf to see if we can figure out what’s happened. Because communicating with a client outside of our platform is a violation of our terms and conditions, we don’t recommend that editors and users try and get in touch outside of our platform (i.e. email, cell phone, etc.). And…

 3. Know that we’ve got your back: We’ll do everything possible to re-engage your client. And if all else fails, know that you will always be fairly compensated for the work you’ve done up to that point. That’s our promise.

While we don’t expect this to happen often to our editors, we hope that these tips will help you get through it with ease should you need them.

For more tips on how to become a successful VidMob editor, follow us @VidMob on Instagram, Twitter, Facebook, and Pinterest.

 

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